At PAPALEO GEN LLC, we are committed to providing our customers with quality products and services. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
- Return Request Period
You have 30 days from the date you received your merchandise to request a return. Returns received after this period will not be accepted. - Return Conditions
To ensure a smooth return, the product must meet the following conditions:
The product must be in its original condition, unused, unwashed, undamaged, and retain its original packaging and labels;
The invoice or order receipt sent along with the product must be provided in full; - Return Process
Please contact customer service via email [email protected]
or phone +1 (559) 919-9320 to submit a return request and provide the order number and reason for return;
After customer service confirms the return information, they will provide the return address and relevant instructions;
The customer returns the product in accordance with the instructions and ensures safe transportation;
Once we receive the returned product and confirm that it meets the return conditions, we will process the refund or exchange within 7-10 business days. - Refund Methods
Refunds will be made to the original payment account or method.
Some payment methods may have different processing times depending on the bank or platform. The actual time of receipt will be determined by the bank or payment platform.
Additional fees, such as shipping and return shipping, are generally borne by the customer. Returns not due to quality issues are the customer’s responsibility.
- Exchange Service
If the product is defective or damaged, you may request an exchange.
The exchange process is the same as the return process, and customer service will provide detailed instructions.
Exchange items are subject to limited inventory. If we cannot provide the same product in a timely manner, we will negotiate a refund.
- Notes
Please ensure that the product meets the return requirements before returning it to avoid unnecessary delays.
During the return process, please keep the shipping receipt securely for tracking purposes.
PAPALEO GEN LLC is not responsible for damage to products caused by improper handling.
Thank you for your support of PAPALEO GEN LLC. We will do our best to provide you with a fast and convenient return service to ensure a secure and reliable shopping experience.