- How do I place an order? You can browse the product pages on the website, select the products and quantity you like, click “Add to Cart” and enter the checkout page. Fill in the delivery information, select the payment method and complete the payment to successfully place the order. 2. What are the payment methods? We support a variety of payment methods, including credit cards, debit cards and major online payment platforms. Payment information will be processed in a secure and encrypted environment to ensure transaction security. 3. How do I check the status of my order? After placing an order, you will receive an order confirmation email and logistics tracking information. You can check the order status by the tracking number in the email or by logging into your website account. 4. What should I do if I find a problem after receiving the product? If the product you received has quality problems, is damaged or has the wrong quantity, please contact customer service as soon as possible after receiving the product by emailing [email protected] or calling +1 (559) 919-9320. We will guide you through the return, exchange or refund process. 5. Can I change or cancel my order? If your order hasn’t shipped yet, you can contact Customer Service to modify or cancel it. Once your order has shipped, it will be processed according to our return policy.
- What is the return process?
Please submit a return request within 30 days of receiving your order. Contact Customer Service with your order information and reason for return, and return the item according to their instructions. Once we receive the returned item and confirm that it meets the return criteria, we will process a refund or exchange within 7-10 business days. - How long does shipping take?
Actual delivery time may be delayed due to holidays, weather, or other uncontrollable factors.
- How much is the shipping fee?
Shipping fees are calculated based on the order weight, volume, destination, and selected shipping method, and are displayed at the checkout page. - Is expedited or special shipping available?
We offer expedited or special shipping services. Please contact Customer Service for specific fees and availability when placing your order. - How can I contact Customer Service?
You can contact us via the following methods:
Email: [email protected]
Phone: +1 (559) 919-9320
Our customer service team will answer your questions and provide support as quickly as possible.